I have full confidence (in the property manager) when it comes to lease renewals. She is dedicated, conscientious, efficient, well-organized, bright and tactful. These qualities create a feeling of trust and reliance...— Client
At Touchstone, we take a unique approach to leasing: we provide a seamless integration of all services - renewal negotiations with the tenant, lease preparation, and documentation are all handled by our property managers.
They use their experience, in-depth knowledge of the market conditions, and their close relationship with the tenant to negotiate leases to the benefit of the owners. This is quite unlike the practice followed by other bigger companies where the leasing and property management divisions work as separate entities.
Not surprisingly, tenant retention, also a priority, has stayed significantly high, thanks to the personalized attention tenants receive from their respective property owners.