At Touchstone we are immensely proud of the quality of service we provide and committed to keeping up our high standards of clientcare. Over the years we have received unsolicited testimonials from clients. Here are samples...
From a Strata undergoing a major retrofit
“Thank you for all your hard work this year. We love you and your team....!! Enjoy some holiday goodies from your favourite council.”
— Strata President of a 280-unit strata undergoing a major $7m retrofit
From a fire-damaged Strata
“I would like to take this opportunity to say a “BIG” Thank-you for your quick action and response to our needs today. Greatly appreciated!! Made my responsibility a lot easier.
— Strata President of a Strata that suffered extensive fire damage in one building out of six comprised of 250 units
I'm glad...our PM is seeing each decision through to completion, resolving issues and mitigating risks along the way...”
From a Strata President
“Council meetings are very productive and you handle us all very well... me included! I'm glad our Council is making decisions now and our PM is seeing each decision through to completion, resolving issues and mitigating risks along the way. Not only are you super knowledgeable in your field, you have EXCEPTIONAL people skills. If we can get more people like you in the business then everyone would love their job and lining up to be on Council! Rarely anyone misses a meeting? I am very grateful that we have a team of people paying attention and a PM that is capable of keeping peace in the land. Definitely worth celebrating!”
— Strata President
On take-over of a poorly managed Strata...
“...I know we have not communicated much throughout this transition period, however, I just wanted to express a personal welcome to our world and to tell you how much I enjoyed last night's council meeting - a refreshing change from the past and an encouraging confirmation that our council made a good decision in engaging Touchstone...— Council Member – 215 units, High-End Strata”
The last few weeks have been especially difficult for us and I am thrilled you met each challenge with the dedication and professionalism I've grown to expect...my heartfelt thanks and appreciation to you all.”
On unsolicited sale of three commercial buildings managed by Touchstone...
“...just on the plane heading back from Edmonton and I wanted to take a couple of seconds to thank you personally for your exceptional efforts in managing our three commercial properties.
“The last few weeks have been especially difficult for us and I am thrilled you met each challenge with the dedication and professionalism I've grown to expect. It has been my pleasure working with all of you over the last number of years and I hope we will have the opportunity soon to continue our relationship on other projects.
“Please pass on my thanks and appreciation to the property manager, the engineers and of course the rest of the accounting and office team!! Again, my heartfelt thanks and appreciation to you all.”— Senior Vice President, Commercial Asset Owner in Vancouver
On Touchstone requesting a one year contract renewal at the AGM and awarded two...
The Council President commented he and the other council members were very pleased with Touchstone’s management, finding them “thoughtful and providing good guidance to the council.” The treasurer commented the financial accounting records “are very clear and detailed.” The President recommended the management contract be renewed for a two year period. A MOTION was duly made to approve the renewal of the management contract with Touchstone Property Management Ltd. for a further two (2) year term...
— Strata Council, 38 units - 4 year old Strata in North Burnaby
International Real Estate Investment Fund
“Through their hands-on management style, in-house knowledge and support of mechanical and HVAC systems experts, they managed to expeditiously resolve all tenant and building issues on a timely basis and at minimal cost, without the need for significant capital costs.”
“We have been very pleased with both the building and the service we have received from Touchstone. The building systems and fixtures have performed very well and we have had little trouble providing our 200 employees with comfortable quarters. As the first tenants in a brand new building, we frankly expected that numerous problems would arise during the first few months of our tenancy. I can, however, report that we encountered very few problems and those that did arise were addressed and resolved by Touchstone and their contractors in a very prompt and professional fashion.”
British Columbia Medical Association
The feedback from the staff and comments from other tenants in the building has been 100% positive. The Touchstone staff have been pro-active in taking action to address maintenance issues rather than waiting to be told by one of our staff members.”
The Standard Life Assurance Company
“Ms. McCrone was well liked by the tenants and developed a good tenant relationship with everyone over the years by being proactive in her approach to managing the building and problem-solving. I am confident that with Ms. McCrone's work experience and her tireless efforts any clients of Touchstone Property Management will be well cared for.”
On taking over a new Strata
“(We) wanted to express a personal welcome to our Strata and to tell you how much I enjoyed last night's council meeting - a refreshing change from the past & an encouraging confirmation that our council made a good decision in engaging Touchstone.”
— Strata Council
Our manager is doing an excellent job... responsive, professional, knowledgeable, pleasant, stands up when needed...”
About a Strata Property Manager
“Donna, my note to you is well overdue. Our manager is doing an excellent job... responsive, professional, knowledgeable, pleasant, stands up when needed... I can sleep now knowing that she is our Property Manager. You have a winner here!!”
— Strata President (250 Units)
On a Strata financial and legal crisis
“On behalf of the Strata, I would like to thank you for your invaluable advice and commitment to our walkway project and particularly in bringing in Aviva to us. Truly, the involvement of Aviva sealed the deal for us yesterday by their endorsement and financial support of the strata. Your huge contribution and willingness to help us through our crisis are very much appreciated. Thank you very much.”
After first meeting on taking over a new Strata
I was very impressed with your obvious extensive preparation for the meeting, comprehensive agenda with supporting documentation... Well done!”
— Strata President
On our support team effort
“I had asked Tracey in your office to make a PDF attachment 'searchable'. Basically, if a document is scanned it's just a 'dumb' picture and pictures can't search on words like "leak". Her colleague helped her convert various documents to 'smart' PDFs. She sent me the document to test and now it's searchable. Yay! This feature will be a time saver for the new council. Just wanted to let you know that I applaud your team’s effort. Thanks!”
— Strata President